Joaquim Neto
About Joaquim Neto
Joaquim Neto is a Support Escalation Engineer at Poly, with a background in Electrical and Electronics Engineering. He has extensive experience in telecommunications, having worked at Ericsson, Intec, and Vivo, and possesses advanced skills in scripting and database management.
Work at Poly
Joaquim Neto has been employed at Poly as a Support Escalation Engineer since 2021. In this role, he utilizes his technical expertise to address complex support issues, ensuring effective resolution and customer satisfaction. His position at Poly is based in São Paulo, Brazil, where he contributes to the company's mission of providing high-quality communication solutions.
Previous Experience in Telecommunications
Before joining Poly, Joaquim Neto accumulated extensive experience in the telecommunications sector. He worked at Vivo (Telefônica Brasil) as a Senior System Analyst from 2010 to 2019, where he developed skills in system analysis and support. Prior to that, he served as a Consultant at Vivo from 2019 to 2021, and at Intec from 2008 to 2010. His career began at Ericsson, where he worked as a Systems Analyst from 2003 to 2008.
Education and Expertise
Joaquim Neto holds a Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering from two institutions. He studied at Universidade Mackenzie from 1998 to 2001 and at UNIP - Universidade Paulista from 2001 to 2003. His educational background is complemented by expertise in scripting languages such as Bash and Python, and advanced skills in managing Oracle Database systems, which enhance his capabilities in support escalation.
Language Proficiency
Joaquim Neto demonstrates proficiency in English, which facilitates effective communication in his role at Poly. This language skill is particularly beneficial in a global company environment, allowing him to collaborate with diverse teams and address customer needs efficiently.
High School Education
Joaquim Neto completed his secondary education at Pueri Domus, where he achieved High School/Secondary Diplomas and Certificates. This foundational education set the stage for his further studies in engineering and his subsequent career in telecommunications.