Kerry Mac Lennan
About Kerry Mac Lennan
Kerry Mac Lennan serves as the Senior Director of Business Operations for Global Customer Solutions at Poly, bringing extensive experience in customer success programs and professional services sales. With a career spanning over two decades in various leadership roles, he has worked at notable companies including Arm, Good Technology, and Cadence Design Systems.
Current Role at Poly
Kerry Mac Lennan serves as the Senior Director of Business Operations for Global Customer Solutions at Poly. In this role, which began in 2021, Mac Lennan focuses on enhancing operational efficiency and customer satisfaction. The position involves overseeing various business operations and implementing strategies to improve service delivery within the organization.
Previous Experience at Arm
Before joining Poly, Kerry Mac Lennan held the position of Director of Product Delivery at Arm from 2017 to 2021. During this four-year tenure in the San Francisco Bay Area, Mac Lennan was responsible for managing product delivery processes, ensuring that projects met quality standards and timelines.
Professional Background at Good Technology
Kerry Mac Lennan worked as the Senior Director of Worldwide Professional Services at Good Technology from 2011 to 2017. Over six years, Mac Lennan led professional services operations, focusing on customer engagement and service delivery in the San Francisco Bay Area.
Education and Expertise
Kerry Mac Lennan holds a Master’s Degree from Stanford University and a Bachelor of Arts from The University of Texas at Austin. Mac Lennan possesses expertise in customer success programs and professional services sales, along with skills in financial reporting within business operations.
Career History Overview
Kerry Mac Lennan has a diverse professional history that includes roles in various organizations. Prior to working at Arm and Good Technology, Mac Lennan was a Principal Consultant at CSC Consulting from 1994 to 1996 and served as the Director of Program Management at Cadence Design Systems from 1996 to 2009. This multi-disciplinary background highlights a broad range of skills and experiences in business operations and management.