Kevin Miller
About Kevin Miller
Kevin Miller is a Named Account Manager with extensive experience in contact center solutions and customer experience enhancement. He has worked in various roles across multiple companies, focusing on Unified Collaboration solutions and real-time speech analytics.
Work at Poly
Kevin Miller has been serving as a Named Account Manager at Poly since 2019. In this role, he focuses on delivering Unified Collaboration solutions tailored for enterprises in the Midwest region. His responsibilities include managing key accounts and ensuring that clients receive optimal solutions to enhance their communication and collaboration capabilities.
Education and Expertise
Kevin Miller studied at Western Michigan University from 1986 to 1990, where he earned a degree in Business Administration with a focus on Marketing. He possesses expertise in implementing advanced call and contact center solutions, specifically aimed at transforming these centers into competitive assets by enhancing customer experience. His knowledge extends to real-time speech analytics and multimedia queuing for contact centers.
Background
Before joining Poly, Kevin Miller held several positions in the technology and communications sectors. He worked at Nuance Communications as a Senior Account Representative from 2007 to 2009. He also served as a Business Development Manager at Greatland Corporation in 2010, and as a Territory Manager at Interactive Intelligence from 2012 to 2014. His earlier experience includes six years as a Senior Account Representative at Intervoice.
Achievements
Throughout his career, Kevin Miller has demonstrated a strong capability in deploying mobile applications specifically designed for call center operations. He has a solid background in both premise and cloud-based contact center solutions, which enhances his ability to provide effective solutions to his clients.