Kyle Taylor
About Kyle Taylor
Kyle Taylor is a System Engineer at Poly with extensive experience in technical support and customer service. He has held various roles in retail and technical positions, including significant tenures at Best Buy and Geek Squad.
Work at Poly
Kyle Taylor has been employed at Poly as a System Engineer since 2021. In this role, he applies his technical expertise to support the company's video conferencing solutions. His responsibilities include providing pre-sale and post-sale technical support, ensuring that customer needs are met effectively. His experience in this position contributes to the overall success of Poly's customer engagement and satisfaction efforts.
Previous Experience at Best Buy
Kyle Taylor held multiple positions at Best Buy from 2008 to 2013. He started as a Customer Assistant, where he gained foundational retail experience. He then advanced to the role of Gaming and Media Sales Supervisor from 2010 to 2012, followed by a position as Computer and Tablet Supervisor from 2012 to 2013. These roles involved managing sales teams and enhancing customer experience in a retail environment.
Experience with Geek Squad
From 2013 to 2018, Kyle Taylor worked at Geek Squad as a Geek Squad Double Agent in Cedar Rapids, Iowa. In this position, he provided technical support and services to customers, focusing on in-home installation and repair. His role required a strong understanding of technology and customer service, allowing him to effectively address client needs.
Technical Support Role at ScanSource
Kyle Taylor served as a Technical Support Analyst at ScanSource from 2018 to 2021 in Lenexa, Kansas. His responsibilities included troubleshooting technical issues and providing solutions to clients. This role further developed his skills in customer support and technical problem-solving, preparing him for his current position at Poly.
Education and Certifications
Kyle Taylor is certified as a Polycom Video Engineer, which indicates his specialized knowledge in video conferencing technology. This certification complements his extensive experience in technical support and customer success, showcasing his commitment to professional development in the field.