Leonardo Mezzanotti
About Leonardo Mezzanotti
Leonardo Mezzanotti is an Escalation Engineer, Tier 4 at Poly in São Paulo, Brazil, with extensive experience in wireless networking and multiple relevant certifications. He has a background in electronic engineering and has held various engineering roles across notable companies, showcasing his expertise in network support and problem management.
Work at Poly
Leonardo Mezzanotti has been employed at Poly as an Escalation Engineer, Tier 4 since 2020. In this role, he focuses on proactive problem management and second-level support within a Network Operation Center (NOC). Prior to his current position, he worked as a Technical Support Engineer, Tier 3 Escalations at Poly from 2016 to 2020. His experience at Poly includes working with complex troubleshooting of multi-vendor networks and providing solutions for escalated issues.
Education and Expertise
Leonardo holds a Bachelor's Degree in Electronic Engineering from Universidade Paulista, which he completed from 1997 to 2001. He further enhanced his skills by completing a Web Development Bootcamp at Ironhack in 2020. Additionally, he earned a Master of Business Administration (MBA) in Cloud Computing from FIAP in 2019. His certifications include CWNA, CWSP, CWDP, CWAP, and CWNE #118, showcasing his extensive knowledge in wireless networking technologies.
Background
Leonardo Mezzanotti has a diverse professional background with over two decades of experience in engineering and support roles. He began his career at Siemens Enterprise Communications, where he worked as a Network Support Engineer from 2001 to 2013. He also held positions as a Back Level Support Engineer in Vienna and later transitioned to roles at Microsoft and Grupo Binário. His experience spans various technical environments, enhancing his proficiency in network solutions.
Certifications and Skills
Leonardo possesses multiple certifications that reflect his expertise in networking and support. He is a Polycom Certified Videoconferencing Engineer (PCVE) and holds certifications from Aruba, including Aruba Certified ClearPass Professional (ACCP) and Aruba Certified Mobility Professional (ACMP). His strong skills in high-level and low-level documentation contribute to effective communication and technical clarity in his work.
Professional Experience
Throughout his career, Leonardo has held several significant positions. He worked as a Resident Engineer at Polycom for a major global account in 2013 and served as a Support Escalation Engineer at Microsoft from 2014 to 2015. His role at Grupo Binário as a Systems Engineer lasted for one year, and he has consistently demonstrated his ability to manage complex troubleshooting tasks across various organizations.