Lisa Le Vesconte
About Lisa Le Vesconte
Lisa Le Vesconte is a Senior Business Relationship Manager with extensive experience in telecommunications and customer service management. She has worked at Polycom since 2011 and previously held various roles at Nortel Networks, focusing on operational and vendor management.
Current Role at Poly
Lisa Le Vesconte serves as the Senior Business Relationship Manager at Poly, a position she has held since 2019. In this role, she focuses on enhancing business relationships and ensuring effective communication between the company and its clients. Her responsibilities include managing customer expectations and driving initiatives that align with Poly's strategic goals. Prior to this, she worked as the Elite Services Manager at Polycom for 13 years, where she developed expertise in service delivery and operational efficiency.
Previous Experience at Nortel Networks
Lisa Le Vesconte has a significant history with Nortel Networks, where she held multiple roles from 2000 to 2011. Her positions included Customer Service Account Manager, Service Manager for Enterprise Data, and Operations Performance Manager for Managed Spares. She also served as the Customer Service Manager for Global Repair Service and Transition Project Manager. Throughout her tenure, she focused on business development, process improvement, and managing customer contact centers, contributing to high levels of customer satisfaction.
Education and Language Proficiency
Lisa Le Vesconte studied at The University of Sheffield, where she earned a BA Dual Hons in Political Science and German, achieving a 2:1 degree classification. Her education has equipped her with a strong foundation in political and social dynamics, as well as proficiency in German, which enhances her ability to communicate effectively in multilingual environments.
Expertise in Telecommunications
Lisa Le Vesconte possesses extensive experience in the telecommunications sector, particularly in operational and vendor management. Her expertise includes managing supply chains, vendor relationships, and contract management, which are critical for efficient service delivery. She has also demonstrated skills in project management, leading initiatives aimed at improving service delivery and operational efficiency.
Career at PictureTel
Before her extensive career at Nortel Networks, Lisa Le Vesconte worked at PictureTel as an Operations Manager from 1999 to 2000. In this role, she was responsible for overseeing operations and ensuring that service delivery met organizational standards. This experience contributed to her knowledge and skills in managing operational processes within the telecommunications industry.