Luis Carrillo
About Luis Carrillo
Luis Carrillo is a Business Systems Analyst with extensive experience in stakeholder management and system administration. He has worked at Poly since 2017 and previously held positions at Verizon and 3D Robotics, specializing in technical documentation and data reporting.
Work at Poly
Luis Carrillo has been employed at Poly as a Business Systems Analyst since 2017. In this role, he focuses on stakeholder management, ensuring effective communication with users and teams throughout the product release cycle. His responsibilities include organizing and publishing product information across various support platforms, which enhances accuracy and accessibility for users. Carrillo also plays a crucial role in maintaining the reliability and performance of these support platforms through effective system administration.
Previous Experience at Verizon
Before joining Poly, Luis Carrillo worked at Verizon as a Tech Support Agent from 2014 to 2016 in the Tijuana Area, Mexico. During his two years at Verizon, he developed skills in customer support and technical troubleshooting, which laid the foundation for his later roles in business systems analysis and technical support.
Experience at 3D Robotics
Luis Carrillo served as a Technical Support Specialist at 3D Robotics for eight months in 2016 to 2017, also in the Tijuana Area. In this position, he further honed his technical support skills, contributing to his overall expertise in system administration and user assistance.
Education and Expertise
Luis Carrillo studied International Business at Universidad Autónoma de Baja California from 2014 to 2018. He earned a degree in International Business, which complements his technical skills and enhances his ability to engage with diverse stakeholders in his current role. Carrillo specializes in creating technical documentation, including operating instructions and troubleshooting guides, to support both internal and external users.
Data Reporting Skills
In his current role, Luis Carrillo utilizes data reporting skills to track and analyze the performance and usage of support platforms. He presents his findings in visual formats such as charts and graphs, which aids in decision-making and enhances the understanding of platform performance among stakeholders.