Luke Williams
About Luke Williams
Luke Williams is an EMEA PGS Technical Trainer at Poly, with a background in IT engineering and training roles at companies like Cisco and Polycom. He has over a decade of experience in technical support and training across various organizations.
Current Role at Poly
Luke Williams serves as the EMEA PGS Technical Trainer at Poly, a position he has held since 2020. In this role, he is responsible for delivering technical training and support across the EMEA region. His expertise contributes to the effective implementation and use of Poly's technology solutions, enhancing customer satisfaction and operational efficiency.
Previous Experience at aap3
Prior to his current role, Luke Williams worked at aap3 in various capacities. He served as the Technical Trainer Team Lead EMEA - Onsite at Polycom from 2016 to 2020, where he led training initiatives for technical staff. He also held the position of EU LIT Team Lead at Cisco from 2012 to 2016, overseeing local IT operations. Additionally, he was a Local IT Engineer at Cisco for 11 months in 2011-2012 and worked as the Lead IT Operator during the London 2012 Olympic Games.
Early Career at Phoenix
Luke began his career as an IT Support Engineer at Phoenix (IT Infrastructure Services) from 2009 to 2011. In this role, he provided technical support and infrastructure services, gaining foundational experience in IT operations and customer service.
Educational Background
Luke Williams completed his secondary education at Patchway High School from 1990 to 1995. He achieved a total of 10 GCSE qualifications, including 2 Grade A passes, 4 Grade B passes, and 4 Grade C passes. This educational background laid the groundwork for his subsequent career in IT and technical training.