Matt Beard
About Matt Beard
Matt Beard serves as the Product Support Manager at Poly and has held this position since 2019. He also works as the Technical Support Manager at Avail Medsystems since 2020, bringing over two decades of experience in product support roles.
Work at Poly
Matt Beard has held the position of Product Support Manager at Poly since 2019. He previously worked in the same role at Poly from 2000 to 2020, accumulating a total of 20 years of experience with the company. His tenure at Poly has been marked by a focus on providing effective product support and enhancing customer satisfaction. Beard's experience in this role spans over two decades, contributing to his extensive knowledge of Poly's product offerings and support processes.
Current Role at Avail Medsystems
In addition to his role at Poly, Matt Beard has been serving as the Technical Support Manager at Avail Medsystems since 2020. In this position, he is responsible for overseeing technical support operations, ensuring that customers receive timely and effective assistance with their products. His experience in product support management enhances his ability to lead the technical support team and address customer needs efficiently.
Previous Experience at PictureTel
Before joining Poly, Matt Beard worked at PictureTel as the Manager of Product Support from 1996 to 2004. During his eight years at PictureTel, he developed skills in managing product support teams and addressing customer inquiries. This experience laid the foundation for his future roles in product support management and contributed to his professional growth in the technology sector.
Professional Background
Matt Beard has a strong background in product support management, with over 25 years of experience in the field. His career includes significant roles at Poly and Avail Medsystems, where he has demonstrated expertise in managing support teams and improving customer service processes. His long-standing commitment to product support has equipped him with a comprehensive understanding of customer needs and product functionality.