Michael West
About Michael West
Michael West serves as the Senior Manager of the Customer Resolution Team at Poly, a position he has held since 2021. He has extensive experience in technical support roles at Poly and Polycom, along with advanced degrees in Management Information Systems and Computer Software Engineering.
Current Role at Poly
Michael West serves as the Senior Manager of the Customer Resolution Team at Poly. He has held this position since 2021 and is based in Andover, Massachusetts. In this role, he oversees customer support operations, ensuring effective resolution of customer inquiries and issues.
Previous Experience at Poly
Prior to his current role, Michael West worked at Poly as the Manager of Americas Technical Support for a duration of 9 months in 2020. His career at Poly began with his role as Supervisor of Tier 2 Product Support from 2019 to 2020. He also served as Supervisor of Infrastructure Product Support from 2016 to 2019, and as Manager of Technical Support from 2020 to 2021.
Career at Polycom
Michael West's career at Polycom spanned several years, where he held multiple technical support roles. He worked as a Technical Support Specialist from 2012 to 2014, then advanced to Team Lead for Tier 2 Technical Support from 2014 to 2016. His experience at Polycom laid the foundation for his subsequent roles at Poly.
Educational Background
Michael West obtained a Master's degree in Management Information Systems from the University of Phoenix, completing his studies from 2010 to 2013. He also earned a Bachelor of Science in Computer Software Engineering from the same institution, studying from 2008 to 2010. His educational background supports his technical expertise in the field.