Mukesh Agarwal
About Mukesh Agarwal
Mukesh Agarwal is a Service Operation and Technical Support professional at Poly, where he has worked since 2015. He has a background in logistics management and technical support, with previous experience at EOS USA and Oracle.
Work at Poly
Mukesh Agarwal has been employed at Poly since 2015, serving in the role of Service Operation and Technical Support. He operates from Gurgaon, India, and has accumulated nine years of experience in this position. His responsibilities include logistics management, ensuring timely delivery of devices to customers, and managing documentation for customs compliance in collaboration with Agility. He plays a significant role in maintaining stock levels by coordinating with third-party vendors and utilizing the Oracle R2 system. Additionally, he collaborates with global team members to stay informed about newly launched devices and provides support to both B2B and B2C clients.
Previous Experience
Prior to his tenure at Poly, Mukesh Agarwal worked at EOS USA as an Associate from 2012 to 2014. He began his career in the debt collection industry, where he gained experience in recovering due amounts from customers. Following his time at EOS USA, he transitioned to Oracle, where he served as an Associate Consultant 2 from 2014 to 2015. This role allowed him to further develop his skills in the financial sector, particularly in understanding the mortgage process during his time at Oracle Financial.
Education and Expertise
Mukesh Agarwal studied at the Institute of Advanced Management in Kolkata, where he completed a Bachelor's degree in Science from 2005 to 2008. During the same period, he also pursued a Diploma in Hotel Management and Catering Technology at the same institute. This diverse educational background provides him with a solid foundation in both technical and management skills, which he applies in his current role at Poly.
Technical Skills and Responsibilities
In his current position, Mukesh Agarwal utilizes CMS applications to update Root Cause Analysis (RCA) data, presenting these updates to management on a weekly basis. He is responsible for ensuring that Technical Assistance Center (TAC) samples are ordered within the allocated budget. His role requires a blend of technical knowledge and operational management, which he effectively combines to support the company's objectives.