Natalia Dyja
About Natalia Dyja
Natalia Dyja is a Service Team Manager with extensive experience in customer service and team supervision across various industries. She has a background in law and mediation, which supports her skills in conflict resolution and management.
Current Role at Poly
Natalia Dyja serves as the Service Team Manager at Poly, a position she has held since 2019. Based in Warsaw, Masovian District, Poland, she oversees a team focused on delivering high-quality service solutions. In this role, she actively participates in process improvement initiatives and represents the company in discussions with potential clients. Her leadership contributes to the effectiveness of the service team.
Professional Experience
Prior to her current role at Poly, Natalia Dyja accumulated diverse experience in various positions. She worked at Electronic Arts (EA) as a Supervisor and Product Trainer from 2015, where she provided extensive training for technical and gaming projects. Her earlier roles include positions at Wipro Technologies as a Service Desk Specialist and Analyst, and at Teleperformance as a Customer Services Agent and Quality Assurance Specialist. Additionally, she served as a Mediator at the Civil Court in Gdansk, Poland.
Educational Background
Natalia Dyja holds a Master's degree in Law from Uniwersytet Szczeciński, which she completed from 2004 to 2009. She furthered her education by obtaining a Postgraduate Diploma in Alternative Dispute Resolution from Wyższa Szkoła Gospodarki w Bydgoszczy, studying from 2010 to 2011. Her educational background in law and mediation enhances her conflict resolution skills and managerial capabilities.
Global Team Integration Experience
Natalia Dyja played a key role in integrating global teams across EMEA, NALA, and APAC regions. She focused on standardizing procedures, processes, and workflows, which facilitated smoother operations and collaboration among diverse teams. Her experience in managing multilingual teams further supports her ability to navigate complex international environments.
Training and Development Contributions
In her current role, Natalia has provided over 1000 hours of training for various technical and gaming projects, positively impacting 250 individuals. Her commitment to training and development reflects her dedication to enhancing team performance and ensuring that team members are well-equipped to meet project demands.