Nik Rosser
About Nik Rosser
Nik Rosser serves as the Professional Services Director for EMEA and NALA at Poly, bringing over 20 years of experience in technical and service management. His background includes roles at companies such as Fyffes, Dell, and BP, where he developed expertise in unified communications and team management across multiple countries.
Current Role at Poly
Nik Rosser serves as the Professional Services Director for EMEA and NALA at Poly, a position he has held since 2019. Based in Bournemouth, United Kingdom, he oversees professional services operations across these regions. His role involves managing service delivery and ensuring high-quality support for clients. He collaborates closely with product management to drive new initiatives within service organizations, leveraging his extensive experience in the unified communications sector.
Previous Experience in Technology and Services
Nik Rosser has a diverse background in technology and services, having worked in various roles prior to joining Poly. He served as the EMEA Service Delivery Manager at Polycom from 2008 to 2013, and held positions at Dell as a Technical/Service Account Manager and Service Readiness Manager from 1998 to 2007. His earlier roles include working as an IS Manager at Fyffes and a MIS Manager at Psygnosis, contributing to his extensive knowledge in technical and service management.
Technical Expertise and Skills
Nik Rosser possesses a strong technical background in unified communications, video conferencing, and immersive telepresence. His expertise extends to networks, servers, operating systems, and software. With over 20 years of experience in technical and service management leadership, he has developed skills in managing remote teams across multiple countries and has extensive experience in supplier and partner selection and management.
Educational Background
Nik Rosser studied at Cambuslang College from 1980 to 1984. His education provided a foundation for his career in technology and management, equipping him with the necessary skills to excel in various roles within the computer manufacturing and unified communications industries.
Career Timeline and Progression
Nik Rosser's career spans several decades, beginning as a PC/LAN Analyst at Direct Line from 1991 to 1995. He then transitioned to roles at BP and Psygnosis before joining Dell. His progression continued at Polycom, where he served as EMEA Service Delivery Manager before taking on his current role at Poly. His career reflects a consistent advancement in responsibilities and expertise within the technology sector.