Obed Dominguez
About Obed Dominguez
Obed Dominguez is a Bilingual Technical Support Specialist at Poly, where he provides second-level technical support for conferencing products. He holds a Bachelor's and a Master's degree in Information Technology, as well as a Post-Baccalaureate Certificate in Software Engineering.
Work at Poly
Obed Dominguez has been employed at Poly since 2018 as a Bilingual Technical Support Specialist. In this role, he provides 2nd Level technical support for Poly's conferencing products. He is part of the Poly Global Services technical team, where he focuses on escalated product issues. His responsibilities include supporting both customers and channel partners to ensure high levels of customer satisfaction.
Education and Expertise
Obed Dominguez holds a Bachelor's Degree in Information Technology from Towson University, which he completed from 2012 to 2014. He furthered his education at Towson University by obtaining a Master's Degree in Information Technology from 2015 to 2016. Additionally, he has a Post-Baccalaureate Certificate in Software Engineering. Earlier in his academic journey, he earned an Associate of Applied Science in Electronics Technology from Baltimore City Community College.
Background
Before joining Poly, Obed Dominguez worked at Concentrix as a Spanish Bilingual Call Center Representative from 2016 to 2018 in Hunt Valley, MD. This role involved providing support in Spanish, which contributed to his bilingual capabilities in technical support. His experience in customer service and technical support has equipped him with the skills necessary for his current position at Poly.
Technical Support Skills
Obed Dominguez specializes in providing technical support for conferencing products at Poly. His role requires a deep understanding of technical issues and the ability to resolve escalated product concerns. He utilizes his educational background in Information Technology and Software Engineering to effectively assist customers and channel partners, ensuring their needs are met and satisfaction is achieved.