Omer Mohammad Syed
About Omer Mohammad Syed
Omer Mohammad Syed is a Senior Technical Support Engineer at Poly (Plantronics + Polycom), where he has worked since 2018. He holds a Bachelor of Science (Hons) in Business Information Technology from London South Bank University and previously worked as an EPOS Deployment and Support Engineer at Merlin Entertainments plc.
Work at Poly
Omer Mohammad Syed serves as a Senior Technical Support Engineer at Poly (Plantronics + Polycom) since 2018. His role involves configuring Unified Communication (UC) LAB Test Environments for both softphones and deskphones across multiple platforms, including Alcatel, CISCO, 3CX, and Callcentric. He is responsible for managing the Unified Communication LAB Network Infrastructure, ensuring seamless integration and functionality across various communication platforms. His expertise contributes to the overall efficiency and effectiveness of Poly's technical support operations.
Education and Expertise
Omer studied at London South Bank University, where he earned a Bachelor of Science (Hons) in Business Information Technology from 2000 to 2004. This educational background provides him with a solid foundation in both business and technology, equipping him with the skills necessary for his current role in technical support and network management.
Background
Before joining Poly, Omer worked at Merlin Entertainments plc as an EPOS Deployment and Support Engineer from 2013 to 2014 in London, United Kingdom. This experience allowed him to develop technical support skills and gain insights into the deployment of electronic point of sale systems, which are essential in the entertainment industry.
Professional Experience
Omer has accumulated significant experience in technical support and network management over the years. His current position at Poly builds on his previous role at Merlin Entertainments, allowing him to apply his knowledge in a more specialized environment focused on unified communications. His responsibilities at Poly demonstrate his ability to manage complex technical environments and support diverse communication technologies.