Patrick Bonar
About Patrick Bonar
Patrick Bonar serves as the Experience & Demonstration Theatre Lead at Poly, where he has played a key role in deploying global experience centers and leading customer engagements. With extensive experience in voice deployments and technical support, he has contributed to significant customer win rates and multimillion-dollar deals throughout his career.
Work at Poly
Patrick Bonar currently serves as the Experience & Demonstration Theatre Lead at Poly, a position he has held since 2019. He has a comprehensive history with the company, having previously worked in various roles including Experience Program Deployment and Demonstrations Manager, EC Demo Enablement and Training Manager, and Solutions Integration Manager. Throughout his tenure, he has been instrumental in deploying over five global experience and demonstration centers and has led hundreds of customer briefings, achieving a customer win rate of 88%.
Career at Nortel Networks
Patrick Bonar's career includes significant experience at Nortel Networks, where he held multiple positions from 1997 to 2011. His roles included Technical Support Agent, Team Leader for Teleworking & Mobility Services Support, and Network Deployment and Operations Specialist. He contributed to various mobility and network operations projects, enhancing teleworking services and supporting special events. His experience at Nortel laid a strong foundation for his later work in experience and demonstration programs.
Education and Expertise
Patrick Bonar possesses extensive expertise in voice deployments and experience programs, particularly with platforms such as Microsoft Teams, Zoom Voice, and RingCentral. He has developed an industry-leading virtual experience program and created award-winning customer demonstration experiences. His ability to create training materials in various formats, including video and audio, showcases his commitment to effective communication and education within the tech industry.
Achievements in Experience Programs
Throughout his career, Patrick Bonar has achieved notable success in experience programs. He has been a senior lead for all voice deployments in Poly's Global Experience Program and has successfully closed multiple million-dollar deals on a global scale. His briefing team's close rate is nearly 20 percentage points higher than the industry average, demonstrating his effectiveness in engaging customers and delivering impactful demonstrations.
Background in Service Management
Before joining Polycom, Patrick Bonar worked at CSC as a Service Management Team Leader for Teleworking & Mobility Services Support. His experience in service management and mobility services from 2000 to 2004 provided him with a solid understanding of customer needs and operational efficiency. This background has contributed to his ability to serve as a trusted advisor to sales managers and product managers in his current role.