Paul Thomson
About Paul Thomson
Paul Thomson is a Technical Support Specialist with extensive experience in audio and video communications technologies. He has worked at notable companies such as Avaya, HP, and Poly, specializing in hardware and software integration, as well as network product interoperability.
Work at Poly
Paul Thomson has been employed at Poly since 2016, serving as a Technical Support Specialist. His role involves providing support for audio and video communication technologies. He has accumulated eight years of experience in this position, focusing on ensuring the interoperability of third-party network products. His work is based in Westminster, Colorado, where he addresses technical challenges related to Poly's product offerings.
Previous Experience at Avaya
Prior to his tenure at Poly, Paul Thomson worked at Avaya in various technical roles. He served as a Technical Product Manager from 2012 to 2014, where he was responsible for managing product-related technical issues. Before that, he was a Back Bone Engineer from 2001 to 2012, contributing to the development and support of network systems. He also held the position of Senior Solutions Engineer from 2014 to 2016, focusing on providing solutions for complex technical challenges.
Education and Expertise
Paul Thomson holds a Bachelor of Science degree in Biology from the University of Colorado Denver, which he completed from 1989 to 1993. Additionally, he obtained a certification in Network Administration and Management from Front Range Community College, focusing on Microsoft Windows 98 and Windows NT. His educational background complements his extensive experience in technical support and network systems.
Technical Skills and Specializations
Paul Thomson has over a decade of experience in supporting various communication technologies, including SIP, VoIP, Wireless, and ISDN. His expertise includes resolving issues related to software interactions, hardware incompatibility, and infrastructure for VM server-based applications. He is skilled in handling hardware appliances and their integration with network systems, which enhances his ability to provide effective technical support.
Current Role at HP
In addition to his position at Poly, Paul Thomson has been working at HP as a Technical Support Specialist since 2022. In this role, he addresses technical issues and provides support for HP products in the Denver Metropolitan Area. His experience in both roles allows him to leverage his knowledge of network systems and communication technologies effectively.