Pawel Tulik
About Pawel Tulik
Pawel Tulik is a Senior Tier 2 Tech Support Engineer at Poly, specializing in hardware video conferencing interoperability solutions for Microsoft Teams and Office 365. He holds a Bachelor's degree in Germanic Languages and a Master's degree in German Language Teacher Education, and he has over a decade of experience in technical support roles.
Work at Poly
Pawel Tulik has been employed at Poly since 2019, currently holding the position of Senior Tier 2 Tech Support Engineer in Warsaw, Masovian District, Poland. In this role, he specializes in providing technical support for hardware video conferencing interoperability solutions, particularly for customers utilizing Microsoft Teams and Office 365. His responsibilities include troubleshooting and resolving technical issues to ensure seamless video conferencing experiences for users.
Education and Expertise
Pawel Tulik earned a Bachelor's degree in Germanic Languages, Literatures, and Linguistics from PWSZ Krosno, where he studied from 2003 to 2006. He furthered his education at Uniwersytet Rzeszowski, obtaining a Master's degree in German Language Teacher Education between 2006 and 2008. His academic background complements his professional expertise in Microsoft Teams and video conferencing solutions, where he serves as a Subject Matter Expert (SME) in videoconferencing support at Poly.
Background
Before joining Poly, Pawel Tulik worked at Concentrix as a Call Center Representative for German and English at Polycom from 2012 to 2014 in Belfast. He then transitioned to a role as a Tier 2 Tech Support Engineer at Polycom/Poly, where he worked from 2014 to 2019, also in Belfast. This experience laid the foundation for his current position, allowing him to develop a strong skill set in technical support and customer service.
Achievements in Technical Support
In his role as Senior Tier 2 Tech Support Engineer at Poly, Pawel Tulik has developed a reputation for delivering effective technical support for video conferencing solutions. His expertise in Microsoft Teams has been instrumental in assisting customers with interoperability challenges. As a Subject Matter Expert (SME), he contributes to enhancing the overall support experience for users, ensuring they receive timely and accurate assistance.