Ramon Pessoa
About Ramon Pessoa
Ramon Pessoa is a Technical Support Voice/Video Technician T2 with extensive experience in IT consulting and technical support. He has worked for multiple companies, including Patriot Energy Group and ONIT Technology Solutions, and possesses strong skills in network troubleshooting and operating system migration.
Work at Poly
Ramon Pessoa has been employed at Poly as a Technical Support Voice/Video Technician T2 since 2019. In this role, he provides technical assistance and support for voice and video systems. His responsibilities include troubleshooting issues, ensuring system functionality, and assisting clients with their technical needs. He operates in the Andover, Massachusetts Area, contributing to the company's commitment to delivering quality communication solutions.
Current Role at Patriot Energy Group
Since 2018, Ramon Pessoa has served as an IT Consultant at Patriot Energy Group in Burlington, Massachusetts. In this position, he utilizes his technical expertise to support the company's IT infrastructure. His work involves resolving technical issues, managing IT projects, and ensuring efficient operation of technology systems. His experience in ticket systems like Atera, AutoTask, and Freshdesk enhances his ability to provide effective technical support.
Experience at ONIT Technology Solutions
Ramon has worked at ONIT Technology Solutions as an IT Technician since 2017. His role involves providing technical support and troubleshooting for various IT-related issues. He is responsible for maintaining network systems and ensuring optimal performance. His extensive experience in TCP/IP and LAN/WAN network configuration supports his ability to address complex technical challenges.
Background in IT Support
Prior to his current roles, Ramon Pessoa worked as an IT Support Specialist at Sarepta Therapeutics from 2018 to 2019. This position allowed him to gain valuable experience in providing technical support in a corporate environment. His background includes a solid foundation in removing spyware, malware, and adware, which enhances his troubleshooting capabilities.
Education and Expertise
Ramon Pessoa studied at ITT Technical Institute-Norwood, where he earned an Associate's degree from 2014 to 2016. His education provided him with a strong foundation in information technology principles. He possesses expertise in operating system migration and installation, specifically transitioning from Windows XP to Windows 10. Additionally, he has technical knowledge of various email clients, including Outlook, Google Apps, and Office 365.