Ray Bauwens
About Ray Bauwens
Ray Bauwens serves as the Supervisor of Global Managed Services at Poly, where he has worked since 2011. He has a background in network and telecommunications services, having held various positions at Quinsigamond Community College before joining Poly.
Work at Poly
Ray Bauwens has been employed at Poly since 2011, where he has held multiple roles. He currently serves as Supervisor of Global Managed Services, a position he has held since 2019. In this role, he coordinates and assists with new customer onboarding and contributes to monthly reporting for quarterly business reviews. Additionally, he has been a Team Lead in Infrastructure Product Support since 2011, focusing on ensuring ITIL compliance within incident, problem, and change management support. His responsibilities also include developing and implementing competency training plans in collaboration with the management team and technical lead.
Education and Expertise
Ray Bauwens studied at Assumption University, where he earned a Bachelor's Degree in Music and Philosophy from 1978 to 1982. His educational background provides a foundation for his analytical and problem-solving skills, which are essential in his current roles at Poly. His expertise in IT service management is demonstrated through his focus on ITIL compliance and quality assurance checks within incident and change management processes.
Background
Before joining Poly, Ray Bauwens had an extensive career at Quinsigamond Community College. He worked in various roles, including Print Shop Assistant, Mail Clerk, Staff Associate, and Director of Network and Telecommunications Services. His tenure at the college spanned from 1983 to 2009, during which he developed a strong foundation in network and telecommunications services, ultimately leading to his leadership role in managing these services.
Achievements
Throughout his career, Ray Bauwens has contributed to significant improvements in service management processes. At Poly, he has played a key role in developing and implementing competency training plans, ensuring ITIL compliance, and performing quality assurance checks on incident and change requests. His efforts in coordinating customer onboarding and assisting with business reporting have also been instrumental in enhancing the Global Managed Services team's effectiveness.