Roberto Silva
About Roberto Silva
Roberto Silva is a Solutions Architect specializing in Cloud and Service Providers at Poly, with a career spanning over a decade in telecommunications and customer care roles. He has extensive experience in implementing voice and video solutions, and has worked with major service providers in Mexico and the Caribbean.
Current Role at Poly
Roberto Silva currently serves as a Solutions Architect for Cloud and Service Providers in the CALA region at Poly. He has held this position since 2020, contributing to the development and implementation of cloud-based solutions tailored for service providers. His role involves leveraging his extensive knowledge of telephony systems and communication technologies to enhance service delivery and customer satisfaction.
Previous Experience at Poly
Roberto Silva has held multiple roles at Poly prior to his current position. He worked as a Microsoft Unified Communications Consultant for three months in 2019, focusing on integrating Microsoft solutions into client environments. Additionally, he served as a Business Relationship Manager for eight months in 2019, where he was responsible for managing client relationships and ensuring service excellence. From 2016 to 2019, he worked as an Elite Services Engineer, providing advanced technical support and solutions to clients.
Background in Telecommunications
Roberto Silva has a solid background in telecommunications, having worked in various capacities since 2011. He began his career as a Ceramic Tile Design Intern at Ferro Corporation. He then transitioned to C3ntro Telecom, where he worked for five years as a CPE Provisioning & VoIP T3, gaining hands-on experience in VoIP technologies. His expertise includes implementing SIP, Voice & Video Solutions, and working with Microsoft and OpenSIP platforms.
Customer Care Experience
In 2016, Roberto Silva briefly worked as a Customer Care Specialist at CLEARCOM COMUNICACIONES, S.A.P.I. DE C.V. for three months. This role provided him with valuable experience in customer service and support within the telecommunications sector, enhancing his ability to address client needs effectively.
Entrepreneurial Venture at CoRHiT
Since 2019, Roberto Silva has been a co-owner at CoRHiT, a venture based in Mexico City. This role allows him to apply his telecommunications expertise in a business context, focusing on delivering innovative solutions to clients in the region.