Scott Tompkins
About Scott Tompkins
Scott Tompkins is a Major Account Manager at Poly, specializing in Contact Centre and Enterprise solutions. He has extensive experience in sales and account management across various companies, including NORD Gear Corporation and Plantronics, and focuses on enhancing customer success in unified communications.
Work at Poly
Scott Tompkins has been serving as a Major Account Manager for Contact Centre & Enterprise at Poly since 2019. In this role, he manages relationships with 30 of Poly's top 50 accounts in the UK and Ireland. His responsibilities include selling a diverse portfolio that encompasses voice, video, unified communications (UC), professional services, software as a service (SaaS), and workplace change solutions. Tompkins employs challenger selling and insight-based selling techniques to effectively address customer pain points and enhance customer success in UC delivery and adoption.
Previous Experience
Before joining Poly, Scott Tompkins held various positions in sales and account management. He worked at NORD Gear Corporation as Head of Inside Sales for the UK and Ireland from 2000 to 2005. He then transitioned to Plantronics, where he served as Strategic Account Manager for Contact Centre & Enterprise from 2014 to 2019, and previously as Corporate Account Manager from 2010 to 2014. His earlier experience includes a role as Technical Sales Engineer at SPX Corporation from 1992 to 1997 and at NORD Gear Corporation from 1997 to 2000.
Education and Expertise
Scott Tompkins has a comprehensive educational background in mechanical engineering and business training. He studied at Newbury Engineering College, achieving ONC and HNC qualifications in Mechanical Engineering from 1992 to 1996. He also completed a CITB Apprenticeship in Mechanical Engineering Related Technologies from 1992 to 1995. Additionally, he has undergone business training from 1996 to 2019, enhancing his skills in sales and account management. Tompkins also attended Polycom University, where he achieved standards in voice and video.
Focus on Customer Success
In his current role at Poly, Scott Tompkins focuses on improving customer success in the delivery and adoption of unified communications solutions. He aims to enhance user experience goals across various verticals, including banking, insurance, telecommunications, and IT. His approach involves understanding customer needs and pain points, which allows him to provide tailored solutions that drive successful outcomes for clients.