Sergio Enrique Morales Rodriguez
About Sergio Enrique Morales Rodriguez
Sergio Enrique Morales Rodriguez is an Enterprise Sales Support Specialist with extensive experience in customer service and sales operations. He has worked in various roles at Telvista and Poly, focusing on training, data management, and bilingual support for companies in the US, Mexico, and Canada.
Current Role at Poly
Sergio Enrique Morales Rodriguez serves as an Enterprise Sales Support Specialist at Poly, a position he has held since 2021. In this role, he acts as the main point of contact for Enterprise Sales Support within his assigned region. His responsibilities include managing quote support, processing sample requests, and providing shipping information and estimated time of arrivals (ETAs). He collaborates with multiple teams to enhance efficiency in processing sales data reports and monitors requests from sales representatives.
Previous Experience at Telvista
Prior to his current role, Sergio worked at Telvista in various capacities. He served as an Operations Analyst from 2017 to 2018, and as a Training Instructor from 2016 to 2017. His experience also includes working as an Analista Telmex USA from 2018 to 2019 and as a Call Center Agent from 2013 to 2016. During his tenure at Telvista, he was responsible for training and updates on new product introductions and managing bilingual customer service and sales call centers.
Experience at MAXON Lift Corp
Sergio briefly worked at MAXON Lift Corp as a Customer Service Representative in 2019 for one month. This role contributed to his overall experience in customer service and sales support, enhancing his skills in managing client interactions and addressing customer needs effectively.
Education and Expertise
Sergio studied at Universidad Abierta y a Distancia de México, where he earned an Engineer's degree from 2018 to 2022. His educational background, combined with his professional experience, has equipped him with a strong foundation in Supply Chain and Logistics, Data Management, and Training and Development.
Career Progression at Poly
Before becoming an Enterprise Sales Support Specialist, Sergio worked at Poly as a Channel Operations Specialist from 2019 to 2021. In this role, he gained valuable experience in sales support and operations, which has contributed to his current responsibilities and effectiveness in managing sales data and supporting enterprise sales initiatives.