Sheila Dwyer
About Sheila Dwyer
Sheila Dwyer is a Senior Technical Writer with extensive experience in technical communication. She has worked for notable companies such as IBM and Poly, and holds degrees in Communication Studies and Information Technology.
Work at Poly
Sheila Dwyer has been employed at Poly as a Senior Technical Writer since 2022. In this role, she is responsible for creating and maintaining technical documentation that supports Poly's products and services. Her experience in technical writing enables her to effectively communicate complex information in a clear and concise manner.
Previous Experience at IBM
Before joining Poly, Sheila Dwyer worked at IBM as an Information Developer from 2009 to 2021. During her 12 years at IBM, she focused on technical writing, contributing to the development of user manuals, online help, and other documentation. Her tenure at IBM provided her with extensive experience in the technology sector.
Experience at Mastercard
Sheila Dwyer served as a Content Strategy Analyst at Mastercard for a period of 10 months, from 2021 to 2022. This role involved developing content strategies and ensuring that technical documentation met the needs of users. Her work at Mastercard was conducted remotely from Dublin.
Educational Background
Sheila Dwyer holds a Bachelor's degree in Communication Studies from Dublin City University, where she studied from 1982 to 1985. Additionally, she earned a Master's degree in Information Technology from the National University of Ireland, Galway, completing her studies from 1995 to 1997. She also attended St. Raphael's College in Loughrea.
Prior Role at Intec
Before her time at IBM, Sheila Dwyer worked as a Senior Technical Trainer at Intec from 2004 to 2009. In this position, she was responsible for training staff and developing training materials, which contributed to her skills in technical writing and documentation.