Steffen Baier
About Steffen Baier
Steffen Baier is a Senior Product Support Specialist Team Leader for Voice at Poly, focusing on EMEA escalations. With extensive experience in telecommunications and IT systems, he has held various roles at Polycom and other companies since the early 1990s.
Current Role at Poly
Steffen Baier currently serves as the Senior Product Support Specialist Team Leader for Voice, EMEA Escalations at Poly. He has held this position since 2019, working in Harrow, United Kingdom. In this role, he leads a team focused on resolving escalated technical issues related to voice products within the EMEA region. His responsibilities include overseeing support operations and ensuring high-quality service delivery.
Previous Experience at Polycom
Steffen Baier has extensive experience at Polycom, where he worked in various roles from 2008 to 2015. His positions included EMEA Technical Support Engineer (Tier 2 Voice), Senior Product Support Specialist, and EMEA Team Lead Tech Tier 2 Support (Voice). His tenure at Polycom allowed him to develop a deep understanding of voice communication technologies and customer support processes.
Education and Technical Expertise
Steffen Baier's educational background includes studies at Deutsche Telekom AG, where he focused on Electrical Engineering, Electronics, and Communication Technology from 1988 to 1991. He also attended the German Armed Forces for a year in 1993-1994. His technical expertise encompasses a wide range of telecom and IT systems, including Microsoft products, Poly VoIP Phones, and various telecommunication protocols.
Professional Engagement and Community Involvement
Steffen Baier actively participates in the Poly Community forum and engages with professional networks on platforms such as Twitter and LinkedIn. His involvement in these communities reflects his commitment to sharing knowledge and staying updated on industry trends. This engagement also highlights his role as a resource for both end-users and peers in the telecommunications field.
Career Progression and Previous Roles
Steffen Baier has built a diverse career in telecommunications, with previous roles including System Specialist at ITERGO, Voice Support Engineer at 2e2, and Telecommunications Engineer at PTC Telecom GmbH. His career spans multiple countries and companies, contributing to his extensive knowledge and experience in voice support and technical training.