Vince Griffin, M.S., Pmp, Itil
About Vince Griffin, M.S., Pmp, Itil
Vince Griffin, M.S., PMP, ITIL, serves as the Director of Professional Services for Customer Success at Poly, where he has worked since 2019. With extensive experience in technical strategy and customer success, he focuses on enhancing customer value through a diverse range of services and solutions.
Work at Poly
Vince Griffin has served as the Director of Professional Services - Customer Success for the Americas and EMEA regions at Poly since 2019. In this role, he is responsible for driving the technical strategy, objectives and key results (OKRs), and fiscal targets of Poly's Professional Services group. Griffin has been integral in supporting organizational planning, business reviews, financials, and budget planning. He has also played a significant role in ensuring the fulfillment of commitments to customers and partners by delivering high-quality outcomes and support.
Previous Experience at Polycom
Prior to his current position at Poly, Vince Griffin held several roles at Polycom. He was a Senior Manager of Professional Services and Enterprise Services Delivery from 2015 to 2024. He also worked as a Principal Consultant from 2010 to 2012 and as a Strategy Consultant focusing on customer success and user adoption services from 2012 to 2015. His tenure at Polycom has included involvement in multiple mergers and acquisitions, assisting with team integrations during these transitions.
Education and Expertise
Vince Griffin earned a Master of Science (M.S.) degree in Management and Information Systems from Georgia State University, completing his studies from 2014 to 2015. He also participated in the Executive Leadership Program at the University of California, Berkeley, Haas School of Business in 2018. His educational background supports his broad business and technical acumen, strategic thinking, and decision-making capabilities.
Career Background
Vince Griffin's career spans various roles in technology and project management. He worked at Motorola as a Project Manager and Systems Technologist from 1996 to 2001. He also served as a Project Leader and Solutions Architect at Stiefel, a GSK company, in 2008-2009, and as a Technical Project Lead at PRGX from 2005 to 2008. Additionally, he held positions at Simplified Technology Solutions and Duke University Health System, contributing to his extensive experience in the field.
Professional Achievements
Throughout his career, Vince Griffin has focused on delivering increased customer value and success through a comprehensive portfolio of software, solutions, and services. He has demonstrated operational excellence and has been responsible for driving initiatives that align with customer needs and organizational goals. His expertise in managing technical strategies and ensuring high-quality service delivery has been a hallmark of his professional journey.