Warren White
About Warren White
Warren White is a Remote Technical Support Engineer at Poly, specializing in Tier 2 support for Poly Elite voice and video products. He has over 30 years of experience in technical support and engineering roles across various companies, including Alcatel-Lucent Enterprise and HP.
Work at Poly
Warren White has been employed at Poly as a Remote Technical Support Engineer in Elite Support since 2019. In this role, he provides Tier 2 support for Poly's voice and video products. His responsibilities include troubleshooting and resolving technical issues for customers, ensuring high levels of service and satisfaction. His position is based in Andover, MA, where he utilizes his extensive technical knowledge and problem-solving skills to assist clients effectively.
Previous Employment Experience
Prior to his current role at Poly, Warren White accumulated significant experience in the technology sector. He worked at Alcatel-Lucent Enterprise as a Member of Technical Staff in North America Customer Care from 2004 to 2019. Before that, he was employed at Lotus, an IBM Company, from 1993 to 2000 in support, QA, and consulting roles. His career began at Wang Labs, where he worked in support and field engineering from 1983 to 1993. Additionally, he had a brief tenure at HP as a Solutions Architect for Telespectrum Worldwide in 2004.
Education and Expertise
Warren White holds a Bachelor of Science degree in Information Technology from the University of Massachusetts. His educational background has equipped him with a solid foundation in technical principles and practices. He possesses practical experience with various operating systems, including Apple iOS, Windows, and Linux, as well as VMware. His expertise extends to networking and web technologies, which are essential for his role in technical support.
Technical Skills and Competencies
Warren White demonstrates effective problem-solving and communication skills in his technical support role. He has strong organizational and interpersonal skills, which enable him to interact effectively with clients and colleagues. His technical competencies include proficiency in networking and web technologies, as well as experience in providing support for complex technical issues. These skills are critical in delivering high-quality support for Poly's voice and video products.