PolyAI
PolyAI provides a conversational platform with a multilingual voice assistant that enhances customer service interactions, achieving significant improvements in call resolution and customer satisfaction.
Services
PolyAI offers a conversational platform that resolves over 50% of calls. This platform includes a voice assistant which is deployed in 10 different languages. The company provides real-time insights and analytics from customer interactions and ensures compliance certifications for security across various industries.
Products
PolyAI's key product is a voice assistant platform capable of handling complex customer service scenarios. The assistant is designed to integrate seamlessly into existing customer tech stacks without requiring any changes. It supports 10 languages and has demonstrated significant results, including generating $7.2M revenue through hotel room reservations and achieving an 85% CSAT score across all hotel guest conversations.
Client Benefits
Clients of PolyAI benefit from a significant increase in call containment—an 8X increase compared with original IVR systems. The platform also offers compliance certifications across various industries, ensuring secure and reliable customer service solutions. Additionally, users gain access to real-time insights and analytics from customer interactions, empowering them with valuable data to improve their operations.
Revenue and Performance
PolyAI has generated $7.2M in revenue through hotel room reservations. They achieved an 85% CSAT score across all hotel guest conversations, reflecting high customer satisfaction levels. The platform also offers a substantial increase in call containment capabilities, achieving an 8X improvement over traditional IVR systems.