Laurie Lahosky
About Laurie Lahosky
Laurie Lahosky serves as the Customer Service Manager at Polytek Development Corp, where she has worked for 26 years. She possesses expertise in customer service management tools and leads a team while applying her knowledge from her studies in Marketing.
Work at Polytek Development
Laurie Lahosky has been employed at Polytek Development Corp since 1998, serving as the Customer Service Manager for 26 years. In this role, she leads a team within the customer service department, ensuring efficient operations and customer satisfaction. Her long tenure at the company highlights her commitment and expertise in managing customer service processes.
Education and Expertise
Laurie Lahosky studied at Northampton Community College, where she focused on Marketing and earned an Associate of Arts and Sciences (A.A.S.) degree. Her educational background supports her expertise in customer service management, particularly in utilizing tools such as ZenDesk and Process Pro to enhance service delivery.
Background
Laurie Lahosky has a demonstrated history of working in the chemicals industry, which contributes to her industry-specific knowledge and experience. Her role as Customer Service Manager involves applying this knowledge to effectively address customer needs and manage service operations.
Skills in Customer Service Management
Laurie Lahosky possesses strong skills in Microsoft Excel, which she utilizes in managing customer service operations. Her proficiency in this software aids in data analysis and reporting, enhancing the overall efficiency of the customer service department.
Leadership and Management Capabilities
As a Customer Service Manager, Laurie Lahosky showcases leadership and management capabilities by guiding her team in delivering quality service. Her experience in leading a team reflects her ability to foster a collaborative environment and drive performance within the customer service department.