Brooke Lauer
About Brooke Lauer
Brooke Lauer serves as the Market Operations Lead at Pomelo Care and has extensive experience in customer success, operations, and social media management across various industries.
Current Role at Pomelo Care
Brooke Lauer serves as the Market Operations Lead at Pomelo Care, a position she has held since 2023. In this role, she is responsible for overseeing market operations, ensuring efficient processes, and enhancing customer experiences. Her focus includes optimizing operational strategies to support the company's growth and service delivery.
Previous Experience at Whipr, Inc.
Prior to her current role, Brooke worked at Whipr, Inc. as the Manager of Customer Success and Social Media from 2021 to 2022. During her 11-month tenure, she managed customer relations and social media strategies, contributing to the company's engagement and service improvement efforts.
Career Background in Customer Service and Operations
Brooke has a diverse background in customer service and operations. She worked at Pacific Sunwear as a Keyholder from 2011 to 2013, and later held positions such as Head Bartender and Social Media Manager at Daiquiri Deck Raw Bar from 2013 to 2017. She also served as the Customer Experience Lead and Social Media Manager at PAZ Veterinary from 2017 to 2020, and as Director of Operations at Roots Integrative Veterinary Care from 2020 to 2021.
Board Membership at American Dog Society
In addition to her professional roles, Brooke has been a Board Member at the American Dog Society since 2023. In this capacity, she contributes to the organization's mission and strategic initiatives, leveraging her expertise in operations and customer engagement.
Education and Early Career
Brooke began her career in customer service while working as a Lifeguard at the Jewish Community Center from 2011 to 2012. This early experience laid the foundation for her subsequent roles in customer-facing positions and operations management.