Lauren S.
About Lauren S.
Lauren S. is an Information Technology Support Engineer with a diverse background in technical support and customer service roles. She has worked for various organizations, including Apple and the Philadelphia Museum of Art, and holds a Bachelor of Arts degree in History and Greek and Roman Classics from Temple University.
Work at Pomelo Care
Lauren S. currently serves as an Information Technology Support Engineer at Pomelo Care. She has been in this role since 2023, contributing her expertise in IT support in a remote capacity. Her responsibilities include troubleshooting technical issues and providing support to ensure seamless operations within the organization.
Previous Employment Experience
Prior to her current role, Lauren S. held various positions in the IT and customer service sectors. She worked as a Mac Genius at Apple from 2014 to 2019 in Philadelphia, Pennsylvania. Following that, she served as a Support Engineer at Tamman, Inc. for one year in Wilmington, DE. In 2023, she worked as a Help Desk Technician at the Philadelphia Museum of Art for 10 months. Additionally, she has experience in customer service roles at Trans World Entertainment and CVS Caremark Corporation.
Education and Expertise
Lauren S. earned her Bachelor of Arts (BA) degree from Temple University, where she studied History and Greek and Roman Classics from 2010 to 2014. She also completed her high school education at Atlantic City High School, graduating with a High School Diploma in 2010. Her educational background provides a strong foundation for her work in information technology and support.
Career Development and Skills
Lauren S. has developed a diverse skill set throughout her career. Her experience as a Support Lead at Gather Town from 2021 to 2022 allowed her to enhance her leadership and technical support skills. With a background in customer service and technical support roles, she has cultivated the ability to address user needs effectively and efficiently.