Nicole Laurendeau, MBA, Lcsw
About Nicole Laurendeau, MBA, Lcsw
Nicole Laurendeau, MBA, LCSW, serves as the Director of Customer Success at Pomelo Care. With a strong background in healthcare technology and patient advocacy, she has held various roles in customer experience and operations across multiple organizations, including Wellframe and N1 Health.
Current Role at Pomelo Care
Nicole Laurendeau serves as the Director of Customer Success at Pomelo Care, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and operational excellence within the organization. Her expertise in executive relationship management contributes to the overall success of the company in delivering high-quality services to clients.
Professional Experience
Nicole Laurendeau has a diverse professional background in customer success and marketing. She previously worked at Synapse Group Inc. as a Marketing Coordinator and later as an Associate Marketing Manager. She held several roles at Wellframe, including Manager of Client Operations and Senior Manager of Client Strategy. Additionally, she served as Senior Director of Customer Experience at N1 Health before transitioning to her current role at Pomelo Care.
Education and Expertise
Nicole Laurendeau holds a Master of Business Administration (MBA) from Boston College Carroll School of Management, where she focused on strategy. She also earned a Master of Social Work (MSW) from Boston College, specializing in mental health and licensed clinical social work (LCSW). Her educational background supports her passion for healthcare technology and patient advocacy.
Background in Healthcare and Community Health
Nicole Laurendeau has extensive experience in healthcare and community health. She worked as a Social Worker at Massachusetts General Hospital, focusing on community health improvement. Her roles in various organizations have allowed her to develop skills in scaling digital health transformation initiatives and managing client operations effectively.
Previous Roles and Internships
Throughout her career, Nicole Laurendeau has held several positions that contributed to her professional development. She interned at Be The Change, Inc. as part of the Boston Opportunity Project and worked as a Corporate Strategy Graduate Associate at Beacon Health Options. These experiences have provided her with a solid foundation in both marketing and client management within the healthcare sector.