Mayra Ramirez
About Mayra Ramirez
Mayra Ramirez is a Customer Service Manager at Popcornopolis, where she has worked since 2015. She manages customer complaints, coordinates with various teams, and oversees service operations across multiple platforms in the Greater Los Angeles Area.
Work at Popcornopolis
Mayra Ramirez has served as the Customer Service Manager at Popcornopolis since 2015. In this role, she manages customer complaints using Zendesk and oversees customer service operations across multiple platforms, including Popcornopolis.com, sams.com, and costco.com. She coordinates with cross-functional teams, including fulfillment, manufacturing, and accounting, to improve customer service delivery. Additionally, she handles the processing and tracking of daily orders for fundraising and wholesale initiatives.
Previous Experience
Before joining Popcornopolis, Mayra Ramirez worked as the Internet Sales Manager at Carson Nissan from 2011 to 2015. In this position, she focused on enhancing customer interactions and sales through online channels. Prior to that, she was employed at Fry's Electronics as a Components Sales Manager from 2000 to 2009, where she managed sales operations and customer relations in the electronics sector.
Education and Expertise
Mayra Ramirez studied at El Camino College from 2000 to 2002, completing a two-year program. Her educational background supports her expertise in customer service management and sales operations. She leads training initiatives for customer service representatives, ensuring the delivery of high-quality service to customers.
Customer Service Management Skills
In her role as Customer Service Manager at Popcornopolis, Mayra Ramirez is responsible for managing customer complaints and enhancing service delivery. She utilizes her skills in coordinating with various departments and leading training programs for staff. Her experience with multiple online platforms allows her to effectively oversee customer service operations and improve overall customer satisfaction.