Tristan Paul Vilchez
About Tristan Paul Vilchez
Tristan Paul Vilchez serves as the Director for People Operations at Poplar Homes, where he has worked since 2018. He has extensive experience in training and development, having previously held positions at Teleperformance and Sutherland Global Services.
Current Role at Poplar Homes
Tristan Paul Vilchez serves as the Director for People Operations at Poplar Homes, a position he has held since 2018. In this role, he focuses on enhancing the overall employee experience through strategic initiatives. His responsibilities include developing leadership training programs and implementing talent sourcing and recruiting strategies. He has worked to improve the onboarding process for new hires by refining curriculum and delivery methods. His efforts aim to foster a supportive work environment that promotes employee retention.
Previous Experience at Teleperformance
Tristan Vilchez worked at Teleperformance from 2014 to 2016, where he held multiple roles. He began as an Operations Team Manager and later took on the role of Customer Experience Improvement Lead for a period of six months in 2016. His experience at Teleperformance provided him with a strong foundation in operations management and customer experience strategies, particularly in Region XI - Davao, Philippines.
Experience at Sutherland Global Services
Tristan Vilchez was employed at Sutherland Global Services from 2008 to 2014. He served as a Subject Matter Expert and Escalations Specialist for five years before transitioning to the role of Training and Development Facilitator, focusing on Scenario Based Learning. His tenure at Sutherland equipped him with skills in training development and operational excellence, contributing to his expertise in people operations.
Skills and Development Initiatives
During his time at Poplar Homes, Tristan Vilchez developed and executed various leadership training and development programs. He focused on enhancing the onboarding experience for new employees by improving curriculum and methodologies. Additionally, he implemented initiatives aimed at employee retention, which included engaging employee families and addressing health and education needs.
Education and Expertise
Tristan Vilchez possesses a background in training and development, with extensive experience in people operations. His expertise includes strategic talent sourcing, employee engagement, and curriculum development. His professional journey reflects a commitment to enhancing workplace culture and operational efficiency through targeted training and development initiatives.