Marcos Vinícius Dantas
About Marcos Vinícius Dantas
Marcos Vinícius Dantas serves as the Head of Customer Success and Customer Experience at Portão 3, where he has worked since 2021. He has a diverse background in sales and quality analysis, with previous roles at companies such as Real Moto Peças and Grupo GPS in Uberlândia.
Work at Portão 3
Marcos Vinícius Dantas has been serving as the Head of Customer Success (CS) and Customer Experience (CX) at Portão 3 since 2021. In this role, he is responsible for overseeing customer relations and ensuring a positive experience for clients. His leadership in CS and CX has been integral to the company's operations for the past three years.
Previous Employment History
Prior to his current position, Marcos held various roles in sales and quality analysis. He worked at Real Moto Peças from 2008 to 2016, starting as a Menor Aprendiz and progressing to roles such as Assistente de Vendas and Analista de Vendas. He then joined Algar Segurança as an Analista Comercial from 2016 to 2019. After that, he worked at Grupo GPS - Regional Uberlândia as Analista de Qualidade from 2019 to 2021 and briefly as Coordenador de Qualidade in 2021.
Education and Expertise
Marcos Vinícius Dantas studied at UFU Faculdade de Gestão e Negócios, where he earned a Bachelor of Business Administration (B.B.A.) from 2011 to 2016. His educational background provides a solid foundation in business management, which supports his expertise in customer success and commercial analysis.
Career Development
Marcos's career began at Real Moto Peças, where he gained initial experience in sales and customer interaction. Over the years, he advanced through various roles that enhanced his skills in quality analysis and commercial strategy. His progression from entry-level positions to leadership roles reflects his commitment to professional growth within the business sector.