Diego Alejandro Jaramillo Gamba
About Diego Alejandro Jaramillo Gamba
Diego Alejandro Jaramillo Gamba is a Help Desk Administrator known for his excellent communication skills and strong technical background. He has held various roles in customer service and technical support, demonstrating leadership and a commitment to learning new technologies.
Current Role as Help Desk Administrator
Diego Alejandro Jaramillo Gamba currently serves as a Help Desk Administrator at PCI, a position he has held since 2022. In this role, he utilizes his strong communication skills to effectively resolve technical issues and collaborate with team members. His responsibilities include managing help desk operations and providing support to users, showcasing his ability to handle multiple tasks efficiently.
Previous Experience in Technical Support
Diego has accumulated significant experience in technical support roles. He worked at Supercell as a Technical Support Specialist from 2018 to 2019 and at OneLink in a similar capacity during the same period. His role involved assisting customers with technical inquiries and issues, which helped him develop a strong foundation in cloud technologies and customer service.
Customer Service Background
Before his technical support roles, Diego worked as a Customer Service Representative at BILATERAL for four months in 2017. This experience provided him with essential skills in communication and customer relations, which he later applied in his technical support and customer success roles.
Education in Systems Engineering
Diego is pursuing a Bachelor's degree in Systems Engineering at Universidad Pontificia Bolivariana, a program he has been enrolled in since 2017. His education provides him with a solid technical background, which complements his professional experience in IT and support roles.
Leadership and Project Management Skills
Diego demonstrates leadership abilities and a strong sense of responsibility in his work. He is willing to take on challenging projects, which enhances his effectiveness in managing help desk operations. His passion for learning new technologies further supports his career development in the IT field.