Frank Cirillo
About Frank Cirillo
Frank Cirillo is a Client Experience Manager at PCI in Weston, Florida, with a background in communications and marketing. He has over a decade of experience in trade marketing and client management, having previously worked at Elizabeth Arden and developed strong relationships with national accounts.
Current Role as Client Experience Manager
Frank Cirillo has been serving as the Client Experience Manager at PCI since 2022. In this role, he focuses on enhancing client relationships and ensuring effective communication between the company and its clients. He has developed trusted advisor relationships with national accounts, which has contributed to increased client loyalty. His responsibilities include forecasting and tracking key account metrics through quarterly business reviews and annual forecasts, which aids in strategic planning.
Previous Experience at Elizabeth Arden
Before joining PCI, Frank Cirillo worked at Elizabeth Arden as a Trade Marketing Manager from 1997 to 2006. During his nine years in this position, he was responsible for managing trade marketing initiatives and served as the primary point of contact for Key Tier 1 Accounts. His role involved ensuring seamless communication and service delivery, which was critical for maintaining strong client relationships.
Educational Background in Communications and Marketing
Frank Cirillo studied Communications and Marketing at Florida International University, where he earned a Bachelor of Science degree from 1986 to 1988. He also attended Miami Norland, furthering his education and expertise in the field. This academic background has equipped him with the skills necessary for effective client management and marketing strategies.
Business Development and Cross-Departmental Collaboration
In his current role, Frank Cirillo collaborates with internal groups to identify and grow business opportunities. He focuses on fostering cross-departmental synergy, which is essential for enhancing overall business performance. His efforts in implementing cost-saving measures have also contributed to improved client satisfaction and retention.