Thomas Roberts
About Thomas Roberts
Thomas Roberts serves as the Senior Vice President of Client Experience at PCI, where he focuses on enhancing client engagement and satisfaction. With over 35 years of experience in marketing and advertising, he has held various leadership roles, including significant positions at Pitney Bowes.
Current Role at PCI
Thomas Roberts serves as the Senior Vice President of Client Experience at PCI, a position he has held since 2022. In this role, he aims to position PCI as a leader in the client experience domain. His responsibilities include creating and executing innovative sales and marketing initiatives that align with the company's vision and values. Roberts operates from Weston, Florida, where he focuses on enhancing client interactions and satisfaction.
Professional Background
Roberts has over 35 years of experience in the marketing and advertising industry. Prior to his current role, he worked at Pitney Bowes for a total of 10 years in various leadership positions. He served as Vice President of the Southeast Region from 2004 to 2014, followed by a role as Vice President of Inside and Web Sales for North America from 2014 to 2016. Additionally, he was the Marketing Director at Pitney Bowes from 2000 to 2004.
Education and Expertise
Thomas Roberts studied at the University of Connecticut, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing. His educational background supports his expertise in optimizing multi-channel strategies and managing profit and loss (P&L) within organizations. He is also passionate about leveraging the latest technologies and best practices in e-commerce and customer relationship management (CRM).
Sales and Marketing Initiatives
In his current position at PCI, Roberts focuses on creating and executing innovative sales and marketing initiatives. These initiatives are designed to align with the company's vision and values, enhancing the overall client experience. His extensive experience in the industry informs his approach to developing strategies that effectively engage clients across multiple channels.