Elizabeth Zektick
About Elizabeth Zektick
Elizabeth Zektick serves as the Senior Director of Client Services at Postscript, where she oversees operational best practices to improve customer satisfaction and retention. With extensive experience in customer success and campaign operations across various companies, she has a strong background in enhancing ROI for retail marketers through innovative email and SMS programs.
Current Role at Postscript
Elizabeth Zektick serves as the Senior Director of Client Services at Postscript, a position she has held since 2024. In this role, she oversees the development of operational best practices aimed at enhancing customer satisfaction and retention. Her focus is on implementing strategies that improve client engagement and service delivery within the organization.
Previous Experience at Postscript
Prior to her current role, Elizabeth worked at Postscript as the Director of Customer Onboarding & Professional Services from 2022 to 2024. In this capacity, she was responsible for guiding new clients through the onboarding process and ensuring they effectively utilized the company's services. She also held the position of Director, Customer Onboarding for a brief period in 2022.
Career Background in Digital Marketing
Elizabeth has a diverse background in digital marketing and customer success. She worked at Salesforce in various roles, including Senior Manager of Campaign Operations from 2015 to 2019 and Manager of Campaign Operations in 2014. Her experience also includes positions at The New York Times, where she served as Email Production Associate and Product Manager, and at Bluecore as Manager of Customer Success Management.
Education and Academic Background
Elizabeth Zektick studied at American University, where she earned a Bachelor of Arts degree in Literature. She also attended The Lawrenceville School, which contributed to her foundational education. Her academic background supports her expertise in communication and client services.
Expertise in Customer Success and Marketing
Elizabeth has a strong background in implementing advanced platforms and tools for retail marketers, focusing on enhancing return on investment (ROI) in email and SMS programs. She excels in building and scaling managed and strategic services teams within the digital communications sector, demonstrating her commitment to improving client outcomes.