Kara Bates, MBA
About Kara Bates, MBA
Kara Bates, MBA, is a Senior Customer Success Manager with extensive experience in customer success and operations. She has held various roles at institutions such as Boston University and the Massachusetts Institute of Technology, and she currently works at Postscript.
Current Role at Postscript
Kara Bates serves as a Senior Customer Success Manager at Postscript, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing customer relationships and providing support to optimize their experience with the company's services.
Previous Experience in Customer Success
Before joining Postscript, Kara Bates accumulated extensive experience in customer success roles. She worked as a Customer Success Manager at TravelBank from 2022 to 2023. Prior to that, she held similar positions at Lola.com from 2020 to 2021 and at Order in 2022. Her background in customer success has equipped her with skills in client management and service delivery.
Educational Background
Kara Bates holds multiple degrees. She earned a Bachelor of Arts in Political Science from St. John Fisher University from 2003 to 2006. She then pursued a Master of Arts in Communications, Public Relations & Advertising at Suffolk University from 2006 to 2008. Most recently, she completed her Master of Business Administration at the Questrom School of Business, Boston University, from 2020 to 2022.
Professional Experience at Boston University
Kara Bates has significant experience at Boston University, where she worked in various roles from 2014 to 2020. She served as Manager from 2014 to 2017, then as Associate Director from 2017 to 2018, and finally as Director from 2018 to 2020. Her tenure at the university contributed to her development in leadership and operational management.
Early Career at Massachusetts Institute of Technology
Kara Bates began her career at the Massachusetts Institute of Technology, where she worked from 2010 to 2014. She held the positions of Senior Reporting Assistant from 2010 to 2012 and Operations Coordinator from 2012 to 2014. This early experience provided her with foundational skills in operations and reporting.