Kristen Curtiss
About Kristen Curtiss
Kristen Curtiss is a Senior Manager of Customer Success with extensive experience in customer relations and social media management. She has held various roles in companies such as Privy, Postscript, and Constant Contact, focusing on enhancing customer retention and supporting small businesses.
Current Role at Postscript
Kristen Curtiss serves as the Senior Manager of Customer Success at Postscript, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and retention by guiding clients through the company's product offerings. Her responsibilities include developing strategies to support customer needs and ensuring successful implementation of services.
Previous Experience at Privy
Kristen Curtiss has a significant history with Privy, where she held multiple positions. She worked as the Director of Customer Success for five months in 2020 and later served as the Senior Manager of Customer Success from 2019 to 2020. During her tenure, she guided enterprise merchants by utilizing a full product catalogue and her marketing expertise to improve customer retention.
Background in Social Media Management
Kristen has extensive experience in social media management, having worked as a Community Social Media Manager at Constant Contact from 2012 to 2015 and as a Social Media Coordinator at Wounded Warrior Project from 2015 to 2016. She also served as a Social Media Manager at Dalton Agency from 2016 to 2018, where she developed strategies to enhance brand visibility and engagement.
Education and Expertise
Kristen Curtiss earned a Bachelor of Science degree in Communications with a focus on Public Relations from the University of North Florida. Her educational background complements her professional experience, enabling her to teach clients and small business owners how to leverage social media effectively to achieve their business goals.
Experience in Customer Success Roles
Throughout her career, Kristen has held various customer success roles across different organizations. She worked as the Manager of Customer Success at Postscript for a year and as the Head of Customer Success at Repeat for ten months in 2021. Her diverse experience includes working with both small and large companies, allowing her to address the unique needs of small businesses within larger corporate frameworks.