Lottie Hedden
About Lottie Hedden
Lottie Hedden serves as the Senior Director of Customer Success at Postscript, a position she has held since 2022. With a background in customer success roles at Drift and FactSet, she brings extensive experience in client management and solutions development.
Work at Postscript
Lottie Hedden has been serving as the Senior Director of Customer Success at Postscript since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Prior to her current position, she held the role of Director of Customer Success at Postscript from 2021 to 2022. Her experience at Postscript reflects her commitment to enhancing customer relationships and driving success for the organization.
Previous Experience at Drift
Before joining Postscript, Lottie Hedden worked at Drift, where she held multiple positions. She served as the Team Lead for Enterprise Customer Success for five months in 2020. Additionally, she worked as a Senior Enterprise Customer Success Manager for three months and as Manager of Enterprise Customer Success from 2020 to 2021. Her roles at Drift contributed to her expertise in managing enterprise-level customer relationships.
Background at FactSet
Lottie Hedden has extensive experience at FactSet, where she held several positions from 2014 to 2018. She started as a Client Consultant, working for two years, followed by a role as New Hire Consulting Manager for 11 months. She then transitioned to Client Solutions Development Manager, where she worked for one year. Her time at FactSet provided her with a solid foundation in client solutions and customer success management.
Education and Expertise
Lottie Hedden earned a Bachelor of Arts (B.A.) degree in Economics and Political Science from Middlebury College. Her educational background supports her expertise in customer success, enabling her to understand the economic and political factors that influence client relationships and business strategies.