Meghan Petzko
About Meghan Petzko
Meghan Petzko is a Customer Experience Advocate with a Bachelor of Business Administration in Marketing from Northeastern University. She has extensive experience in customer relations and support, having worked in various roles across multiple companies, including Apple and Uber, and is passionate about supporting individuals with developmental disabilities.
Current Role at Postscript
Meghan Petzko serves as a Customer Experience Advocate at Postscript, a role she has held since 2021. In this position, she focuses on enhancing customer interactions and ensuring satisfaction. Her work involves addressing customer inquiries and optimizing their overall experience with the company's services. Postscript operates in the field of SMS marketing, and Meghan's contributions are integral to maintaining high standards of customer support.
Professional Background
Meghan Petzko has a diverse professional background, having held various roles in customer service and support. Prior to her current position, she worked at Circles North America as a Senior Concierge and Lifestyle Coordinator from 2006 to 2008. She then served as a Personal Executive Assistant at The Tuck School of Business at Dartmouth from 2008 to 2011. Meghan also gained experience at Convergys as a Customer Relations Coordinator in 2013 and worked with Uber's Social Media Team from 2014 to 2016. Additionally, she was a Technical Advisor at Apple from 2015 to 2021.
Education and Expertise
Meghan Petzko earned her Bachelor of Business Administration (BSBA) with a focus on Marketing from Northeastern University, where she studied from 1999 to 2004. Her educational background provides her with a solid foundation in business principles and marketing strategies. This expertise is reflected in her significant experience in executing social media programs aimed at enhancing customer engagement and retention.
Passion for Supporting Individuals with Disabilities
Meghan Petzko is actively involved in supporting individuals with developmental disabilities. She participates in various events and fundraisers focused on autism and intellectual disabilities. Her commitment to this cause reflects her dedication to community service and advocacy for those in need.
Achievements in Customer Experience
Throughout her career, Meghan Petzko has developed a track record of optimizing customer experience. She has worked with a company that ranks 6th on the Fortune 500 list, where she contributed to enhancing customer satisfaction and retention. Her ability to multitask and manage multiple projects efficiently has been a key factor in her success in customer experience roles.