Mia Kang

Mia Kang

Sr Manager Of Customer Success @ Postscript

About Mia Kang

Mia Kang serves as the Senior Manager of Customer Success at Postscript and has been a Customer Success Coach at Catalyst Software since 2023. With extensive experience in customer success roles across various companies, she focuses on building effective teams and enhancing customer value.

Work at Postscript

Mia Kang serves as the Senior Manager of Customer Success at Postscript, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include developing strategies to improve customer engagement and retention, as well as leading a team dedicated to delivering exceptional service.

Current Role at Catalyst Software

In addition to her role at Postscript, Mia Kang works as a Customer Success Coach at Catalyst Software, also starting in 2023. This position involves coaching and mentoring team members to optimize customer success processes. She aims to foster a culture of continuous improvement and support clients in achieving their goals.

Previous Experience in Customer Success

Mia has extensive experience in customer success roles across various organizations. She worked at Emotive as the Senior Manager of Customer Success from 2021 to 2023, where she was responsible for managing customer relationships and driving renewals. Prior to that, she held multiple positions at ServiceTitan, including Customer Success Manager and Team Lead, from 2018 to 2021, contributing to the development of customer success strategies.

Educational Background

Mia Kang studied at DePaul University, where she earned a Bachelor of Science degree in Hospitality Leadership. This educational background has equipped her with skills relevant to customer service and operational management, which she applies in her current roles in the customer success field.

Skills and Expertise

Mia possesses a strong background in creating playbooks and standard operating procedures to enhance team efficiency. She is experienced in visualizing data to accelerate process implementation. Her ability to act as a communication bridge between C-suite executives and individual contributors has been instrumental in her success in various customer success roles.

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