Sherrod Mitchell
About Sherrod Mitchell
Sherrod Mitchell is a CX Advocate with a background in training, talent acquisition, and onboarding processes. He holds a Bachelor of Music in Music Performance from Columbus State University and a Master of Science in Human Resources Analytics and Management from American University.
Current Role at Postscript
Sherrod Mitchell serves as a CX Advocate at Postscript, a position he has held since 2021. This role is performed remotely and is based in Nashville, Tennessee. In this capacity, he focuses on enhancing customer experience and engagement, leveraging his skills in training and development, talent acquisition, and onboarding/offboarding processes.
Professional Experience
Prior to his current role, Sherrod Mitchell worked in various customer experience positions. He was a CX Advisor at Warby Parker for two months in 2019, a CX Associate at The Farmer's Dog for three months in 2020, and a CX Representative at Pair Eyewear for two months in 2021. These roles contributed to his expertise in customer service and support.
Education and Expertise
Sherrod Mitchell holds a Bachelor of Music in Music Performance with a focus on viola from Columbus State University, which he completed from 2000 to 2005. He furthered his education by obtaining a Master of Science in Human Resources Analytics and Management from American University, studying from 2019 to 2020. His educational background supports his analytical and decision-making skills in human resources.
Background in Music
Sherrod Mitchell has a strong background in classical music, specifically in viola performance. His professional musical experience has equipped him with skills in public speaking and team building, which he applies in his current role and throughout his career.