Simone Marisseau (Vermette)
About Simone Marisseau (Vermette)
Simone Marisseau (Vermette) is a Senior Customer Success Manager at Postscript, with a strong background in customer success and digital marketing. She has held various managerial roles in customer success across multiple companies, demonstrating expertise in strategic planning, social media campaigns, and team leadership.
Current Role at Postscript
Simone Marisseau currently serves as a Senior Customer Success Manager at Postscript, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and driving engagement through effective strategies. Her responsibilities include overseeing customer relationships, ensuring successful onboarding, and implementing customer feedback to improve services.
Previous Experience in Customer Success
Prior to her current position, Simone held several roles in customer success management. She worked at Privy as a Manager of Customer Success in 2021 for five months and also served as a Senior Customer Success Manager at Privy from 2020 to 2021 for five months. Additionally, she was a Manager of Customer Success at Repeat for six months in 2021, and a Customer Success Manager at Fast for four months in 2022. Her experience spans various companies, contributing to her expertise in customer relationship management.
Background in Customer Care and Social Media
Simone's career began in customer care and social media coordination. She worked at DharmaCrafts as a Customer Care and Social Media Coordinator from 2015 to 2019. This role involved managing customer inquiries and developing social media strategies to enhance brand visibility. She also served as a Customer Service Manager at Bowne from 1996 to 2009, where she gained extensive experience in customer service operations.
Education and Expertise
Simone Marisseau studied at the Isenberg School of Management at UMass Amherst, where she focused on Restaurant Management and achieved a degree in Human Resources and Training Administration (HRTA). She also completed her high school education at Gardner High School. Her academic background complements her professional expertise in strategic planning, forecasting, and digital marketing.
Skills in Digital Marketing and Team Leadership
Simone possesses skills in leveraging social media campaigns and digital marketing to engage customers and build relationships. She is proficient in using tools such as Hootsuite and WordPress for marketing and website design. Additionally, she has experience in leading, developing, training, coaching, and motivating teams to enhance performance, which is crucial in her customer success roles.