Tasha Bishop
About Tasha Bishop
Tasha Bishop serves as the Chief Customer Officer at Postscript and has extensive experience in customer success across various organizations. She has held leadership roles at companies such as Smartsheet, Podium, and Chronus, and frequently advises CEOs on customer success strategies.
Current Role at Postscript
Tasha Bishop serves as the Chief Customer Officer at Postscript, a position she has held since 2023. In this role, she focuses on enhancing customer success strategies and improving customer experiences. Her leadership is aimed at ensuring that the company meets its customer satisfaction goals while driving operational efficiencies.
Previous Experience in Customer Success
Tasha Bishop has extensive experience in customer success across various organizations. She worked at Podium as the Executive Vice President of Customer Success from 2020 to 2022 and held the position of Head of Customer Success at Knowde for eight months in 2022. Prior to that, she served as the Director of Customer Success at Smartsheet from 2015 to 2018 and later as the Senior Director of Customer Success & Implementation Services in 2019.
Education and Expertise
Tasha Bishop earned a Bachelor of Applied Science (B.A.Sc.) in Cell/Cellular and Molecular Biology from the University of Washington, where she studied from 1995 to 1999. Her educational background complements her expertise in customer success, particularly in the SaaS, B2B, e-commerce, and technology sectors.
Board Involvement and Advisory Roles
Tasha Bishop has served on the Board of Directors for LIBERTY RUGBY CLUB since 2022. Additionally, she is a Board Advisor for Beehyve Health, a role she has held since 2023. She frequently advises CEOs of emerging companies on customer success and go-to-market strategies, leveraging her extensive experience in the field.
Achievements in Customer Success Management
Tasha Bishop has a proven track record in customer success management, overseeing teams that serve over 1 million customers, including SMBs and Fortune 100 firms. She specializes in customer expansion and retention models, focusing on operational efficiencies while ensuring exceptional customer experiences and sustainable profitability.