Taylor Marchman
About Taylor Marchman
Taylor Marchman is a Senior Customer Experience Advocate with over 10 years of experience in customer support, particularly in SaaS products. She holds a Bachelor's degree in Psychology from San Francisco State University and has a strong interest in psychology and mental health.
Current Role at Postscript
Taylor Marchman currently serves as a Senior Customer Experience Advocate at Postscript, a position held since 2024. In this role, Taylor focuses on enhancing customer satisfaction and support for users of the company's services. Taylor's experience in customer support spans over a decade, with a specific emphasis on Software as a Service (SaaS) products for more than three years.
Previous Experience in Customer Support
Prior to the current role at Postscript, Taylor worked as a Customer Experience Advocate II at the same company from 2021 to 2024. Taylor also held various positions in customer-facing roles, including a Manager at Victoria's Secret for four months in 2015 and a Sales Associate at Nordstrom from 2015 to 2018. Additionally, Taylor worked as a Barista at Sightglass from 2019 to 2020.
Education and Expertise in Psychology
Taylor Marchman earned a Bachelor's degree in Psychology from San Francisco State University, studying from 2017 to 2020. This educational background informs Taylor's approach to customer service, enhancing empathetic and collaborative interactions with clients. Taylor's understanding of psychological principles aids in addressing customer needs effectively.
Advocacy for Social Justice
In addition to professional responsibilities, Taylor advocates for social justice and aims to contribute to a more equitable world. This commitment reflects a personal dedication to social issues and aligns with Taylor's values in both personal and professional contexts.
Personal Interests and Hobbies
In personal time, Taylor enjoys exploring the fields of psychology and mental health. Residing in Southern California, Taylor shares life with a cat named Oatie, indicating a balance between professional commitments and personal interests.