Wassim Dakik
About Wassim Dakik
Wassim Dakik is the Senior Manager of Partnerships at Postscript, where he leads cross-functional collaboration to align partner needs with company offerings. He has extensive experience in customer success and partnerships, having previously worked at Shopify Plus and Twilio Inc.
Work at Postscript
Wassim Dakik currently serves as the Senior Manager of Partnerships at Postscript, a position he has held since 2023. In this role, he leads cross-functional collaboration efforts, working closely with marketing, sales, partner enablement, and product teams to align partner needs with the company's offerings. He also acts as the primary point of contact for regional partners, addressing their needs and concerns to foster strong partner relationships. Prior to this role, he was the Manager of Customer Success at Postscript from 2021 to 2023, and he also served as a Senior Customer Success Manager - Enterprise for a brief period in 2021.
Previous Experience
Before joining Postscript, Wassim Dakik worked at Shopify Plus as a Senior Merchant Success Manager from 2018 to 2021 in the Toronto, Canada Area. His career also includes a role as a Customer Success Manager at Twilio Inc. from 2017 to 2018 in County Dublin, Ireland, and as an Enterprise Account Manager at Oracle for 8 months in 2016. Additionally, he held positions at Virgin Media Ireland as a Network Analyst and B2B Account Manager from 2015 to 2016, and as a Customer Success Advocate at Twilio from 2016 to 2017.
Education and Expertise
Wassim Dakik holds a Master of Science (MSc) in E-Commerce/Electronic Commerce from Dublin City University, which he completed from 2014 to 2015. He also earned a Bachelor of Arts (B.A.) in Business Management from the University of Westminster, studying there from 2006 to 2009. His educational background supports his expertise in customer success and partnership management within the technology sector.
Skills and Responsibilities
In his current role at Postscript, Wassim Dakik develops strategies to enhance engagement and participation among agency and tech partners through various initiatives, including events and webinars. He analyzes market size and segments potential partners to prioritize strategic actions that foster agency growth and increase revenue. Additionally, he advocates for partner feedback, collaborating with product teams to ensure that partner needs are integrated into Postscript's product roadmap.