Spencer Blake
About Spencer Blake
Spencer Blake is a Customer Success Manager with a diverse background in talent management and business development. He has held various roles at Uvaro and Auvik Networks Inc., focusing on enhancing the relationship between marketing and sales.
Current Role at Potion
Spencer Blake serves as a Customer Success Manager at Potion since 2023. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction. His responsibilities include developing strategies to improve customer engagement and retention, as well as collaborating with various teams to align services with client needs. This position allows him to leverage his extensive experience in customer success and relationship management.
Previous Experience at Uvaro
Spencer Blake has held multiple roles at Uvaro, contributing significantly to the organization from 2020 to 2023. He worked as a Program Manager for the Sales Residency and later transitioned to the role of Manager for Employer Programs. In 2023, he briefly served as a Customer Success Manager and Manager of Contract Instructors. His tenure at Uvaro involved enhancing the alignment between marketing and sales, showcasing his expertise in customer success and program management.
Background in Business Development
Spencer Blake has a solid background in business development, having worked at Auvik Networks Inc. in various capacities. He started as a Business Development Representative in 2018 and progressed to Manager of Business Development in 2019. Additionally, he served as a Business Development Team Lead for a period. His experience in this field has equipped him with skills in strategy development and client relationship management.
Educational Qualifications
Spencer Blake earned a Bachelor of Commerce degree with a focus on Human Resources from McMaster University, where he studied from 2008 to 2013. His education provided him with a strong foundation in human resources principles, which he has applied throughout his career in various roles related to talent management and customer success.
Specializations and Skills
Spencer Blake specializes in training, strategy, and emotional intelligence. His focus on these areas has enabled him to effectively manage teams and enhance organizational performance. He emphasizes the importance of emotional intelligence in fostering positive workplace relationships and driving team success.